Shipping policy
Shipping Policy
Welcome to the official online store of Nihoncha Marche.
We offer international shipping services so customers around the world can enjoy carefully selected Japanese teas and premium tea gift products from Japan.
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International Shipping
We currently ship to the following countries and regions:
Asia
South Korea, China, Taiwan, Hong Kong, Macau, Singapore, Thailand, Malaysia
North America
United States, Canada
Oceania
Australia, New Zealand
Europe
United Kingdom, Italy, Austria, Netherlands, Spain, Switzerland, Sweden, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta
If you would like shipping to a country not listed above, please contact us before placing your order.
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Shipping Carriers
We use reliable international shipping carriers, including:
- DHL Express
- Japan Post EMS
- FedEx (where applicable)
The shipping carrier may vary depending on the destination, package size, and shipping conditions.
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Processing Time
Orders are usually processed and shipped within 2–5 business days after payment confirmation.
Please Note
- Processing times may be longer during holidays, peak seasons, or due to customs procedures.
- Orders placed on weekends or Japanese national holidays will be processed on the next business day.
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Shipping Costs
Shipping fees are automatically calculated at checkout based on:
- Destination country
- Package weight and size
- Shipping method
Free International Shipping
Orders over ¥30,000 (JPY) qualify for free international shipping.
Please note that additional shipping charges may apply to certain remote areas.
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Customs Duties and Import Taxes
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage or handling fees
These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping fees.
Please check your country’s import regulations before placing an order.
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Estimated Delivery Time
- Asia: 3–7 business days
- North America: 4–10 business days
- Oceania: 4–10 business days
- Europe: 5–12 business days
Delivery times are estimates only and may vary depending on customs clearance and local delivery conditions.
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Delivery Restrictions
Certain products may not be eligible for international shipping due to import regulations in some countries.
If any item in your order cannot be shipped internationally, we will contact you after your order is placed.
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Incorrect Address
Please ensure that your shipping address is accurate and complete.
We are not responsible for:
- Delays caused by incorrect addresses
- Additional shipping charges for reshipment
- Packages returned, refused, or discarded by customs or shipping carriers
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Damaged or Lost Packages
If your package arrives damaged or does not arrive within a reasonable period, please contact us within 7 days of the expected delivery date.
We will do our best to assist you in working with the shipping carrier.
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Contact Us
If you have any questions regarding international shipping, please feel free to contact us.
https://nihoncha-marche.com/en/pages/contact