Legal notice
Legal Notice
(Act on Specified Commercial Transactions)
This page is provided in accordance with the Act on Specified Commercial Transactions of Japan.
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Seller
Nihoncha Marche
Representative
Hakobune Japan LLC
2-3-10-719 Tenjin, Chuoku, Fukuoka City, Fukuoka 810-0001, Japan
Email Address
info@hakobune-japan.com
Website
https://nihoncha-marche.com/
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Product Prices
Product prices are displayed on each product page.
Prices may be displayed in your local currency depending on your location and device settings. However, all payments are processed in Japanese Yen (JPY) or the equivalent amount determined by the payment provider at the time of purchase.
Please note that exchange rates and final charged amounts may vary depending on your payment provider or credit card company.
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Additional Fees
Customers may be responsible for additional charges, including:
- International shipping fees
- Customs duties
- Import taxes
- VAT/GST
- Bank transfer or payment processing fees (if applicable)
These fees vary depending on the destination country and are the responsibility of the customer.
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Payment Methods
We accept the following payment methods:
- Credit Card
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
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Payment Timing
Payment is charged at the time the order is placed and confirmed.
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Order Processing & Shipping
Orders are usually processed and shipped within 2–5 business days after payment confirmation.
Delivery times vary depending on the destination country, customs procedures, and shipping carrier conditions.
For more details, please refer to our Shipping Policy.
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Order Cancellation
Orders may only be canceled before shipment.
Once an order has been shipped, cancellations, changes, or refunds cannot be accepted.
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Returns & Exchanges
Due to the nature of food products, we generally do not accept returns or exchanges except in cases of:
- Damaged items
- Defective products
- Incorrect items sent by us
If there is a problem with your order, please contact us within 7 days of delivery.
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Customs & Import Regulations
Customers are responsible for checking their country's import regulations before placing an order.
We are not responsible for:
- Packages rejected by customs
- Import restrictions
- Customs duties or taxes
- Delivery delays caused by customs procedures
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Product Availability
Some products may not be available for international shipping depending on the regulations of the destination country.
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Contact
For inquiries regarding orders, shipping, or products, please contact us through the following page:
https://nihoncha-marche.com/en/pages/contact